Return Policy
A-TGTGA is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 45 days of the ship date* - WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!
1. Email 1429875241@qq.com or call 086-177-485-44129 with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 45 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact A-TGTGA as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.
6.To exchange your purchase, simply contact us to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping.
Used and Open Box Return Policy
Please note that the return policy on open box products differs from new products. Defective or damaged open box products must be reported to us within 2 business days of delivery. If you would like to return a non-defective open box item, you are responsible for return shipping and will be charged a 10% restocking fee.
Damage caused by improper voltage
Please note that we will not accept returns on products damaged due to use of an inappropriate power supply. Electronic products sold by A-TGTGA require 120 volts of power (i.e., 120V/60Hz) as is standard for North America. If you live elsewhere, you’ll need both plug and power converters to avoid damaging products purchased from A_TGTGA.
For any further inquiries please contact us at 1429875241@qq.com
1. Email 1429875241@qq.com or call 086-177-485-44129 with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 45 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact A-TGTGA as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.
6.To exchange your purchase, simply contact us to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping.
Used and Open Box Return Policy
Please note that the return policy on open box products differs from new products. Defective or damaged open box products must be reported to us within 2 business days of delivery. If you would like to return a non-defective open box item, you are responsible for return shipping and will be charged a 10% restocking fee.
Damage caused by improper voltage
Please note that we will not accept returns on products damaged due to use of an inappropriate power supply. Electronic products sold by A-TGTGA require 120 volts of power (i.e., 120V/60Hz) as is standard for North America. If you live elsewhere, you’ll need both plug and power converters to avoid damaging products purchased from A_TGTGA.
For any further inquiries please contact us at 1429875241@qq.com